Schedule of Fees |
| 1. Core Hours (Monday - Friday 8:00 am - 5:00 pm) - $110/hour |
| 2. Non-Core Hours - $165/hour |
| 3. Telephone calls - billed at 15 minute intervals (at the discretion of Thames Valley Solutions Inc.) |
| 4. Travel time - billed from the offices of Thames Valley Solutions Inc. |
| 5. Mileage rate - $0.48/kilometer |
Response Times |
| 1. Level 1 (determined by client) - 4 hours |
| 2. Level 2 (default) - same business day |
| 3. Level 3 - next business day |
Point of Contact |
| 1. All verbal requests for work to be performed must be submitted by a person designated by the client |
| 2. Requests from non-designated personnel may be verbal but must be accompanied in writing (email) and a copy must be sent to the person designated by the client |
Equipment Supplied |
| 1. All equipment supplied will be priced at cost plus 10 percent |
| 2. Thames Valley Solutions Inc. may request a deposit on purchased hardware/software |
Invoicing |
| 1. All invoicing will be done at the end of the month in which the task/request has been completed |
| 2. Payments will be made within 30 days of the invoice date otherwise interest will be charged on past due invoices |
Additional Services |
| 1. Routine Maintenance - will be done on an as needed basis as requested by the client and billed accordingly. These tasks may be scheduled to be performed on a regular basis as request by the client. These tasks include and not limited to: |
| a. Disk cleanup |
| b. Windows updates |
| c. Additional virus and malware scanning/virus and malware removal |
| d. Backup verification |
| e. Internet monitoring |
| f. Reviewing log files and system monitoring |
| g. Hardware/software installation and upgrades |
| h. Traning |